Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.



To start a return, you can contact us at support@bloncs.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@bloncs.com.


Damages and issues:


In case of a damaged product or a printing error, we offer a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with us and provide a clear photo showing the issue so that we can evaluate the issue and make it right.


Exceptions / non-returnable items:


Certain types of items cannot be returned, like perishable goods (such as custom products or special orders, or personalized items).


Exchanges:


Exchanges are accepted within 30 days of purchase. Items must be unused, in original condition, and with original packaging.

  • Process: Contact us with your order number and item details to initiate an exchange. We'll guide you through the return and provide instructions.
  • Options: Exchange for an item of equal or lesser value. Higher value items require payment of the price difference. If unavailable, opt for store credit or a refund.


Refunds:


We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@bloncs.com.

Cancellation:

 

We want you to be completely satisfied with your order! If you need to make changes, please review our cancellation guidelines below:
  • Within 1 Hour of Purchase: You can cancel your order for a full refund to your original payment method.
  • After 1 Hour: Once the 1-hour window has passed, your order is immediately processed and forwarded to our fulfillment team. At this stage, cancellations are no longer permitted.
  • How to Request: To cancel your order, please reply to your order confirmation email or contact us immediately at support@bloncs.com with your Order Number.